Refund and Returns Policy

Overview

We have a strong return, refund, and exchange policy to ensure the best support for our customers.

Our refund and return policy is valid for 10 days from the date of purchase. If more than 10 days have passed, we will not be able to offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Please note that certain types of products are non-returnable, and some specific items may be excluded from our return policy.

Refunds

If you experience any issues with any of our products and wish to request a refund, please contact us at 01833000600 to discuss the details. If the issue occurred due to our fault and you can provide proof, you will definitely receive a refund.

Exchanges

We only replace items that are defective or damaged. If you wish to exchange your item for the same one, please contact us first by calling +880 1833000600. Provide the product details and your address information when you call.

Gifts

We offer multiple special gift options for you to choose your favorite items in different times from us.

Shipping returns

Products will be shipped to the same address as the billing address.

Please note that shipping costs are separate, and you will need to pay the applicable delivery charges for your order.

If you would like the products delivered to a different address, please call us to confirm the details and ensure a smooth delivery process.

Need help?

Contact us at +880 1833000600 and +88 01611999871 for questions related to refunds and returns.